Privacy Policy

Last Updated: 03 May 2026

Privacy Policy for VIVID PULSE AGENCY LTD

VIVID PULSE AGENCY LTD ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

By using our website or engaging with our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Company Information

Company Name: VIVID PULSE AGENCY LTD

Company Number: 16873064

Registered Office:

Suite 10 Capital House

61 Amhurst Road

London

United Kingdom

E8 1LL

If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the contact details provided on our website.

2. What Information We Collect

We may collect the following categories of personal information:

Information you provide to us

• Full name

• Email address

• Telephone number

• Company name

• Billing information

• Project information

• Any information you provide through forms, emails or other communications

Information collected automatically

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referral source

• Cookie identifiers

• Website usage data

3. How We Use Your Information

We use personal information to:

• Provide our services

• Respond to enquiries

• Manage projects

• Process payments and invoices

• Improve our website and services

• Communicate with clients

• Comply with legal obligations

• Prevent fraud and maintain security

• Send marketing communications where you have consented or where permitted by law

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal data on one or more of the following legal bases:

• Performance of a contract

• Compliance with legal obligations

• Legitimate interests

• Your consent (where required)

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember preferences

• Analyse website traffic

• Improve website functionality

• Measure marketing effectiveness

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties including:

• Website hosting providers

• Payment processors

• Email service providers

• Cloud storage providers

• Professional advisers

• IT support providers

• Government or regulatory authorities where required by law

All third-party providers are expected to process personal information securely and in accordance with applicable data protection laws.

7. International Transfers

Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place as required under UK data protection legislation.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Rights

Under UK GDPR, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit the Information Commissioner's Office website.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.

12. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

VIVID PULSE AGENCY LTD

Suite 10 Capital House

61 Amhurst Road

London

United Kingdom

E8 1LL

Complaints

If you are unhappy with how we process your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

However, we would appreciate the opportunity to address your concerns first before you contact the ICO.